Privacy Policy

This Privacy Policy explains how Urban Moggy (“Urban Moggy”, “we”, “us”), collects, uses and protects personal data when you visit urbanmoggy.com or contact us. We handle personal data in line with Malaysia’s Personal Data Protection Act 2010 (PDPA) and its amendments.

1. What this website does

Urban Moggy’s website is a product showcase. We do not sell products or take payments on this website. When you choose to buy, you are taken to a third-party marketplace, such as Shopee or Lazada, which handles your order, payment and delivery under its own privacy policy and terms.

2. Personal data we collect

When you contact us by email or phone: your name, email address, phone number and anything you choose to tell us.
When you visit the website: our hosting provider automatically records basic technical information such as your IP address, browser type, pages visited and the time of your visit, for security and to keep the site running.
When you click to a marketplace or social network: that platform may collect data about you under its own policy. We do not control what those platforms collect.

We do not currently use advertising or analytics cookies on this website. If we introduce them, we will update this policy and ask for your consent where required.

3. How we use your personal data

To reply to your enquiries and provide customer support.
To keep the website secure and working properly.
To meet our legal and regulatory obligations.

We will not sell your personal data. We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.

4. Who we share it with

We share personal data only where needed: with our website hosting and email service providers, who process it on our behalf; with professional advisers; or where required by law. Some of these providers may store data outside Malaysia. Where that happens, we take reasonable steps to make sure your data remains protected.

5. How long we keep it

We keep enquiry records only for as long as needed to deal with your request and for any related legal or accounting requirements, after which we delete or anonymise them.

6. Keeping your data secure

We use reasonable technical and organisational measures to protect personal data against loss, misuse and unauthorised access. No website or online service is completely secure, but we work to protect your information and will act promptly if a data breach occurs.

7. Your rights

Under the PDPA, you may request access to, or correction of, the personal data we hold about you, withdraw your consent, or ask us to limit how we process it. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

8. Children

This website is intended for adults. We do not knowingly collect personal data from children.

9. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed.

10. Contact us

Urban Moggy
Email: hello@urbanmoggy.com
Phone and WhatsApp: +6011-3972 7166

In the event of any inconsistency between the English version of this policy and any translation, the English version prevails.